Four chairlifts and the gondola at Mont-Sainte-Anne will not carry passengers again until regulators receive a full report into last Saturday’s gondola detachment and the resort takes additional steps to ensure safety. Though no one was injured last weekend, the fall of the cabin was the third serious incident in three years on the gondola and follows numerous other failures and evacuations of lifts at Mont-Sainte-Anne. A nine page order issued today by the Quebec Building Authority (RBQ) prevents operation of the 1989 Doppelmayr gondola L’Étoile Filante as well as the mountain’s three detachable quads and one fixed grip quad. Mont-Sainte-Anne’s two T-Bars and other surface lifts are not affected.

“During the morning startup of the R-176 (L’Étoile filante) ski lift last Saturday, a malfunction occurred in the attachment of cabin number 92 to the cable of the lift,” the agency wrote in a press release. “The checks that were made before the ski lift was put into operation did not comply with the requirements of the CSA Z98:19 standard or the manufacturer’s instructions.” Z98 is the Canadian equivalent of the ANSI B77.1 standard for passenger ropeways in the United States. Specifically, the agency said the lift stopped itself that morning and displayed an “incorrectly positioned grip lever ± 10%” fault. “The mechanic dispatched to the scene carried out a simple visual inspection and authorized the restart of the lift,” the agency stated. Doppelmayr’s manual instead prescribes running the lift slowly in reverse, removing occupants if applicable and running the affected carrier empty through the switch again. If the same fault repeats, the cabin should be removed from the line immediately. Instead, the lift was quickly restarted in the forward direction and cabin 92 tripped another safety system on towers 23 and 24 before falling to the ground. Even though the lift had not opened to the public for the day, employees were on line and had to be evacuated.

The RBQ noted it has issued more than 25 correction notices to Mont-Saint-Anne since 2015. That year, an unnecessary rope evacuation occurred on the Express du Nord due to personnel having insufficient training. Also in 2015, a ski instructor and child jumped from the Express du Sud as their chair, stuck on a tower, was hit by other chairs. The lift continued moving despite the derailment and sustained significant damage. That mishap was blamed on “lack of maintenance.” Six days later, the same lift was rope evacuated due to motor and gearbox failures.

A pair of 2020 incidents on the gondola were both sudden stops that led to guest injuries, some requiring hospitalization. The RBQ noted that “shortcomings with regard to maintenance” were found and it took more than a year for the lift to be repaired (perhaps in part due to Covid). In addition to $1.5 million in upgrades, approximately half of the cabins on the gondola were decommissioned.

Today’s order outlined steps which must be taken before Mont-Sainte-Anne can return aerial lifts to operation. “For the R-176 ski lift (L’Étoile Filante), the RBQ requires MSA to obtain an expert’s report aimed at explaining the malfunction of the equipment and to apply the recommendations of this report, in addition to obtaining a security certificate signed by an engineer,” the agency wrote. “As for the resort’s other ski lifts that have detachable grips…the RBQ orders, among other things, to carry out the verification of the moving parts on all the grips and to obtain a safety certificate signed by an engineer.” Finally, the watchdog requires that Mont-Sainte-Anne submit a training plan to ensure that personnel know, understand and properly apply operating procedures.

Mont-Sainte-Anne’s most recent statement on the incident came yesterday, before the government’s order. “The operation and maintenance of ski lifts are governed by laws and standards that we must respect,” said Maxime Cretin, Vice President and General Manager for Resorts of the Canadian Rockies, Eastern Region. “Constant monitoring of the operation and a detailed maintenance log are required for all our lifts. User safety is a priority for our teams. We continue to offer our cooperation to the competent authorities who will continue their inspections a the beginning of the next week. For the moment, no hypothesis has been ruled out from the ongoing investigation into the gondola,” he said.

The RBQ noted that it does not take revocation of operating permits lightly but that last Saturday’s event could have been fatal. “Ski resort operators are primarily responsible for the safety of their customers,” commented Stephane Petit, Vice President of Client Relations and Operations at the Quebec Building Authority. “Our priority remains public safety. The reopening of the ski lifts will depend on the pace of fulfillment of the requirements set out in the ordinance by Mont-Sainte-Anne.”

Update: Mont-Sainte-Anne issued another statement tonight, 12/16:

“We were informed of the Order from the Building Authority that was issued to us at the end of the afternoon today. We will make every effort to implement the requested requirements and honor the trust of our customers. A review of procedures and training was already scheduled this weekend and additional inspections were also planned for the resumption of operations. Awaiting the final findings of the investigations, we are working on a safe plan to restore activities.“

For the third time in three years the gondola L’Étoile Filante at Mont-Sainte-Anne is shuttered due to an incident. This time no one was injured when an empty down bound cabin detached and fell from the haul rope before the mountain opened for the day. A tower safety system stopped the lift automatically and workers arrived to find the cabin on the ground. The mountain has been closed for at least the weekend while the incident is investigated.

“We continue to verify the entire lift and secure the site, read a statement from the resort. “A full inspection procedure was initiated to verify and validate the causes of the event. The teams of the lift manufacturer as well as the competent authorities were called upon to assist our teams in the inspection of the gondola.”

Mont-Sainte-Anne owner Resorts of the Canadian Rockies noted what happened today is not related to a February 2020 incident which sent a dozen people to the hospital or a March 2020 one which injured another person. The gondola was closed for a year after those accidents and underwent $1.5 million in upgrades before reopening in March 2021. Still, the Doppelmayr-built system is 33 years old and RCR has received criticism for lack of investment across its six ski areas. Mont-Sainte-Anne’s lift fleet averages 35 years old with three detachables dating back to the 1980s. Earlier this year, the well-capitalized Groupe Le Massif offered to buy Resorts of the Canadian Rockies’ two eastern resorts, an offer which RCR declined.

For now Mont-Sainte-Anne passholders can ski at nearby sister resort Stoneham. Mont-Sainte-Anne plans to shift snowmaking efforts to the south side of the mountain not serviced by the gondola and will update guests when it can reopen.